.tippy-box[data-animation=fade][data-state=hidden]{opacity:0}[data-tippy-root]{max-width:calc(100vw - 10px)}.tippy-box{position:relative;background-color:#333;color:#fff;border-radius:4px;font-size:14px;line-height:1.4;white-space:normal;outline:0;transition-property:transform,visibility,opacity}.tippy-box[data-placement^=top]>.tippy-arrow{bottom:0}.tippy-box[data-placement^=top]>.tippy-arrow:before{bottom:-7px;left:0;border-width:8px 8px 0;border-top-color:initial;transform-origin:center top}.tippy-box[data-placement^=bottom]>.tippy-arrow{top:0}.tippy-box[data-placement^=bottom]>.tippy-arrow:before{top:-7px;left:0;border-width:0 8px 8px;border-bottom-color:initial;transform-origin:center bottom}.tippy-box[data-placement^=left]>.tippy-arrow{right:0}.tippy-box[data-placement^=left]>.tippy-arrow:before{border-width:8px 0 8px 8px;border-left-color:initial;right:-7px;transform-origin:center 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tr:last-child td{border-bottom:none}.subject-cell{max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.btn-view{padding:.5rem 1rem;background:#d4a843;color:#fff;border:none;border-radius:4px;cursor:pointer;transition:background .2s}.btn-view:hover{background:#c49835}.admin-ticket-detail{padding:2rem;max-width:1000px;margin:0 auto}.back-button{margin-bottom:1.5rem;padding:.5rem 1rem;background:none;border:1px solid #ddd;border-radius:4px;color:#555;cursor:pointer;transition:all .2s}.back-button:hover{background:#f5f5f5}.ticket-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:2rem;padding:1.5rem;background:#fff;border-radius:8px;box-shadow:0 2px 8px #0000001a}.ticket-header h2{margin:0 0 .5rem;color:#333}.ticket-meta{margin:0;display:flex;gap:1rem;font-size:.875rem;color:#666}.ticket-meta span{display:inline-block}.ticket-actions{display:flex;gap:1rem;align-items:center}.status-select{padding:.5rem 1rem;border:1px solid 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.2s}.btn-primary:hover:not(:disabled){background:#c49835}.btn-primary:disabled{background:#ccc;cursor:not-allowed}.btn-secondary{padding:.5rem 1rem;background:#fff;color:#555;border:1px solid #ddd;border-radius:4px;cursor:pointer;transition:all .2s}.btn-secondary:hover{background:#f5f5f5}.no-tickets{text-align:center;padding:3rem;background:#fff;border-radius:8px;box-shadow:0 2px 8px #0000001a;color:#666}.conversation-thread{display:flex;flex-direction:column;gap:14px}.conv-bubble{padding:14px 16px;border-radius:12px;max-width:88%;box-shadow:0 1px 3px #0000000f}.conv-bubble-user{align-self:flex-start;background:#fff;border:1px solid #e5e7eb;border-bottom-left-radius:4px}.conv-bubble-admin{align-self:flex-end;background:#fff4dc;border:1px solid #f0d28a;border-bottom-right-radius:4px}.conv-bubble-meta{display:flex;gap:10px;align-items:baseline;font-size:12px;color:#777;margin-bottom:6px}.conv-bubble-meta strong{color:#333;font-weight:600}.conv-bubble-body{font-size:14.5px;line-height:1.55;color:#2b2b2b;white-space:pre-wrap;word-break:break-word}.conv-edit-link{display:inline-block;margin-top:10px;padding:4px 0;background:none;border:0;color:#8a5d10;font-size:12.5px;cursor:pointer;font-weight:600;text-decoration:underline;text-underline-offset:2px}.conv-edit-link:hover{color:#5a3d09}.conv-bubble-actions{display:flex;flex-wrap:wrap;gap:14px;margin-top:10px;align-items:center}.conv-resend-link,.conv-translate-link{display:inline-flex;align-items:center;gap:5px;padding:4px 0;background:none;border:0;color:#0b7a6e;font-size:12.5px;cursor:pointer;font-weight:600;text-decoration:underline;text-underline-offset:2px}.conv-resend-link:hover:not(:disabled),.conv-translate-link:hover:not(:disabled){color:#07564d}.conv-resend-link:disabled,.conv-translate-link:disabled{opacity:.55;cursor:wait}.conv-lang-pill{display:inline-block;margin-left:auto;padding:2px 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#99f6e4;border-radius:5px;background:#fff;font-size:13px;font-weight:600;color:#0f766e;cursor:pointer;min-width:70px}.conv-translate-reply-btn{flex:1;min-width:140px;padding:8px 14px;background:linear-gradient(135deg,#0b7a6e,#0a9789);color:var(--icf-text);border:0;border-radius:5px;cursor:pointer;font-size:13px;font-weight:600;text-align:center;min-height:36px}.conv-translate-reply-btn:hover:not(:disabled){filter:brightness(1.08)}.conv-translate-reply-btn:disabled{opacity:.5;cursor:not-allowed}.conv-reply{margin-top:8px;padding:16px;background:#f8f9fa;border:1px solid #e0e3e8;border-radius:10px}.conv-reply-label{display:block;margin-bottom:8px;font-size:13px;font-weight:600;color:#555}.conv-reply textarea{width:100%;padding:12px;border:1px solid #ccc;border-radius:6px;font-family:inherit;font-size:14px;line-height:1.5;resize:vertical;margin-bottom:12px;box-sizing:border-box}.conv-reply textarea:focus{outline:none;border-color:#d4a843;box-shadow:0 0 0 3px #d4a84326}.response-form-options{display:flex;flex-wrap:wrap;gap:12px 18px;margin:0 0 14px;font-size:13.5px;color:#555}.response-form-option{display:inline-flex;align-items:center;gap:6px;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.response-form-option input[type=radio]{margin:0;cursor:pointer}.response-feedback{padding:10px 14px;border-radius:6px;font-size:13.5px;margin:0 0 12px;line-height:1.4}.response-feedback-success{background:#d1e7dd;color:#0f5132;border:1px solid #badbcc}.response-feedback-error{background:#f8d7da;color:#842029;border:1px solid #f5c2c7}.btn-send-response{width:100%;font-size:15px;padding:14px 20px;min-height:48px}@media (max-width: 720px){.admin-support-dashboard,.admin-ticket-detail{padding:12px}.admin-support-dashboard h2,.admin-ticket-detail .ticket-header h2{font-size:18px;margin-bottom:12px}.support-stats{grid-template-columns:repeat(2,1fr);gap:8px;margin-bottom:14px}.stat-card{padding:12px 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td:nth-of-type(3){color:#555;font-size:12.5px}.tickets-table td:nth-of-type(4){margin:4px 0}.tickets-table td:nth-of-type(5){color:#777;font-size:12px}.tickets-table td:nth-of-type(6){margin-top:8px}.btn-view{width:100%;padding:12px 16px;font-size:15px;min-height:44px}.admin-ticket-detail .back-button{width:100%;text-align:left;padding:12px 14px;font-size:15px;min-height:44px}.admin-ticket-detail .ticket-header{flex-direction:column;gap:12px;padding:14px;margin-bottom:14px}.admin-ticket-detail .ticket-meta{flex-direction:column;gap:4px;font-size:12.5px}.admin-ticket-detail .ticket-actions{flex-direction:row;flex-wrap:wrap;gap:10px;width:100%;align-items:center}.status-select{flex:1 1 60%;min-width:160px;font-size:15px;padding:10px 12px;min-height:44px}.ticket-content{gap:12px}.user-message,.existing-response,.response-form{padding:14px}.user-message h3,.existing-response h3,.response-form h3{font-size:14px;margin-bottom:10px}.response-form textarea{font-size:16px;padding:12px;min-height:140px}.response-form-options{flex-direction:column;gap:10px}.response-form-option{padding:8px 4px;font-size:14px;min-height:36px}}@media (max-width: 380px){.support-stats{grid-template-columns:1fr 1fr}}@media (max-width: 720px){.conv-bubble{max-width:100%;padding:12px 14px}.conv-bubble-meta{flex-direction:column;gap:2px;font-size:11.5px}.conv-bubble-body{font-size:14px}.conv-reply{padding:14px}.conv-reply textarea{font-size:16px;min-height:140px}}.admin-sent-emails{padding:1.5rem}.admin-sent-emails h2{margin:0 0 6px;color:#333}.sent-hint{margin:0 0 18px;font-size:13.5px;color:#666;line-height:1.5;max-width:760px}.sent-filter-bar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:16px;padding:12px 14px;background:#fff;border-radius:8px;box-shadow:0 2px 8px #00000014}.sent-search{flex:1 1 220px;min-width:0;padding:9px 12px;border:1px solid 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#dee2e6}.sent-emails-table td{padding:11px 14px;border-bottom:1px solid #eef0f2;font-size:13.5px;vertical-align:middle}.sent-emails-table tr:last-child td{border-bottom:none}.sent-subject-cell{max-width:360px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sent-recipient-cell{color:#444;font-family:Outfit,sans-serif}.sent-type-pill{display:inline-block;padding:3px 10px;border-radius:11px;background:#eef0f3;color:#444;font-size:12px;font-weight:500}.sent-status-pill{display:inline-block;padding:3px 10px;border-radius:11px;font-size:12px;font-weight:600}.sent-status-ok{background:#d1e7dd;color:#0f5132}.sent-status-err{background:#f8d7da;color:#842029}.sent-status-unknown{background:#e9ecef;color:#555}.sent-view-btn{padding:6px 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New,monospace;font-size:11.5px;line-height:1.55;overflow:auto;white-space:pre-wrap;word-break:break-all}.sent-modal-body-wrap{flex:1;overflow:hidden;display:flex}.sent-modal-iframe{flex:1;width:100%;border:0}.sent-modal-empty{padding:30px;text-align:center;color:#888;width:100%}.sent-loading-overlay{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);background:#fff;padding:14px 22px;border-radius:8px;box-shadow:0 4px 16px #0003;font-size:14px;z-index:1000}@media (max-width: 720px){.admin-sent-emails{padding:12px}.admin-sent-emails h2{font-size:18px}.sent-filter-bar{flex-direction:column;align-items:stretch;padding:10px}.sent-search,.sent-select,.sent-refresh{width:100%;font-size:15px;min-height:44px;padding:11px 12px}.sent-emails-table{background:transparent;box-shadow:none}.sent-emails-table table,.sent-emails-table thead,.sent-emails-table tbody,.sent-emails-table tr,.sent-emails-table th,.sent-emails-table td{display:block;width:100%}.sent-emails-table thead{display:none}.sent-emails-table tr{background:#fff;border-radius:8px;padding:12px 14px;margin-bottom:10px;box-shadow:0 2px 6px #00000014}.sent-emails-table td{padding:5px 0;border:0;font-size:13.5px}.sent-emails-table td:before{content:attr(data-label) ": ";color:#777;font-weight:600;margin-right:4px}.sent-subject-cell{max-width:none;white-space:normal;overflow:visible;text-overflow:clip;font-weight:600;color:#222}.sent-subject-cell:before{content:""!important}.sent-view-btn{width:100%;min-height:44px;font-size:14px;margin-top:6px}.sent-modal-backdrop{padding:0}.sent-modal{max-width:100%;max-height:100vh;height:100vh;border-radius:0}.sent-modal-meta{grid-template-columns:1fr}}.crm-user-overview{display:grid;grid-template-columns:320px 1fr;gap:18px;align-items:start}.crm-search-box{position:sticky;top:12px;background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:12px;box-shadow:0 2px 8px #0000000f;max-height:calc(100vh - 200px);overflow:hidden;display:flex;flex-direction:column}.crm-search-input{width:100%;padding:9px 12px;border:1px solid #cbd5e1;border-radius:6px;font-size:14px;margin-bottom:10px;box-sizing:border-box}.crm-search-input:focus{outline:none;border-color:#d4a843;box-shadow:0 0 0 3px #d4a84326}.crm-search-results{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:4px}.crm-search-empty{padding:16px;text-align:center;color:#888;font-size:13px}.crm-search-hit{text-align:left;padding:9px 10px;background:#fafbfc;border:1px solid #eef0f3;border-radius:6px;cursor:pointer;font-family:inherit}.crm-search-hit:hover{background:#f1f5f9;border-color:#cbd5e1}.crm-search-hit.is-active{background:#fff7ed;border-color:#fbbf24}.crm-search-hit-name{font-size:13.5px;font-weight:600;color:#222}.crm-search-hit-mail{font-size:12px;color:#6b7280;margin-top:2px;word-break:break-all}.crm-search-hit-flags{margin-top:6px;display:flex;gap:4px;flex-wrap:wrap}.crm-pill{display:inline-block;padding:2px 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#f1f5f9;border-radius:6px;background:#fff;display:block}.crm-card-scroll::-webkit-scrollbar,.crm-card-scroll-tall::-webkit-scrollbar{width:8px}.crm-card-scroll::-webkit-scrollbar-track,.crm-card-scroll-tall::-webkit-scrollbar-track{background:#f1f5f9;border-radius:4px}.crm-card-scroll::-webkit-scrollbar-thumb,.crm-card-scroll-tall::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:4px}.crm-card-scroll::-webkit-scrollbar-thumb:hover,.crm-card-scroll-tall::-webkit-scrollbar-thumb:hover{background:#94a3b8}.crm-card-scroll .crm-table thead th,.crm-card-scroll-tall .crm-table thead th{position:sticky;top:0;z-index:1}.crm-profile-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px 18px}.crm-profile-grid>div{display:flex;flex-direction:column;gap:2px;font-size:13px}.crm-profile-grid strong{font-size:11px;color:#6b7280;text-transform:uppercase;letter-spacing:.4px;font-weight:600}.crm-profile-grid span{color:#1f2937}.crm-stats-bar{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:8px;padding:12px 14px;background:linear-gradient(135deg,#ecfeff,#fef3c7);border:1px solid #fde68a;border-radius:10px}.crm-stat{display:flex;flex-direction:column;align-items:center;gap:2px}.crm-stat .num{font-size:22px;font-weight:800;color:#92400e;line-height:1}.crm-stat .lbl{font-size:11px;color:#6b7280;text-transform:uppercase;letter-spacing:.4px;font-weight:600}.crm-stat-link{text-decoration:none;color:inherit;padding:6px 8px;border-radius:6px;cursor:pointer;transition:background .15s,transform .05s}.crm-stat-link:hover{background:var(--icf-text-dim);transform:translateY(-1px)}.crm-stat-link:active{transform:translateY(0)}.crm-table{width:100%;border-collapse:collapse;font-size:13px}.crm-table th{text-align:left;padding:8px 10px;background:#f8f9fa;color:#4b5563;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.3px;border-bottom:1px solid #e5e7eb}.crm-table td{padding:8px 10px;border-bottom:1px solid #f1f5f9;vertical-align:middle}.crm-table tr:last-child td{border-bottom:none}.crm-mono{font-family:Menlo,Monaco,Courier New,monospace;font-size:12px;color:#475569}.crm-trunc{max-width:320px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.crm-forum-list{display:flex;flex-direction:column;gap:8px}.crm-forum-item{padding:10px 12px;background:#fafbfc;border:1px solid #eef0f3;border-radius:6px}.crm-forum-meta{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap;margin-bottom:4px;font-size:12px}.crm-forum-thread{font-weight:600;color:#1f2937}.crm-forum-date{margin-left:auto;color:#888;font-size:11.5px}.crm-forum-preview{font-size:13px;color:#4b5563;line-height:1.4;white-space:pre-wrap;word-break:break-word}.crm-contact-btn{padding:8px 14px;background:linear-gradient(135deg,#0b7a6e,#0a9789);color:#fff;border:0;border-radius:6px;font-size:13px;font-weight:600;cursor:pointer;font-family:inherit;box-shadow:0 2px 6px #0b7a6e4d}.crm-contact-btn:hover{filter:brightness(1.08)}.crm-modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0000008c;z-index:9999;display:flex;align-items:center;justify-content:center;padding:20px}.crm-modal{background:#fff;border-radius:10px;max-width:720px;width:100%;max-height:92vh;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 24px 70px #00000059}.crm-modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid #e5e7eb}.crm-modal-header h3{margin:0;font-size:16px;color:#1f2937;flex:1}.crm-modal-close{background:transparent;border:0;font-size:20px;color:#6b7280;cursor:pointer;padding:4px 8px;border-radius:4px}.crm-modal-close:hover{background:#f1f5f9;color:#1f2937}.crm-modal-body{flex:1;overflow-y:auto;padding:18px 20px}.crm-modal-lbl{display:block;margin-bottom:6px;font-size:13px;font-weight:600;color:#374151}.crm-modal-select,.crm-modal-input,.crm-modal-textarea{width:100%;padding:9px 12px;border:1px solid #cbd5e1;border-radius:6px;font-size:14px;margin-bottom:14px;box-sizing:border-box;font-family:inherit}.crm-modal-textarea{font-family:Menlo,Monaco,Courier New,monospace;font-size:12.5px;line-height:1.5;resize:vertical;min-height:220px}.crm-modal-select:focus,.crm-modal-input:focus,.crm-modal-textarea:focus{outline:none;border-color:#0b7a6e;box-shadow:0 0 0 3px #0b7a6e2e}.crm-modal-feedback{padding:10px 12px;border-radius:6px;font-size:13.5px;margin-bottom:12px}.crm-modal-feedback-success{background:#d1fae5;color:#065f46;border:1px solid #a7f3d0}.crm-modal-feedback-error{background:#fee2e2;color:#991b1b;border:1px solid #fca5a5}.crm-modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:8px}.crm-modal-cancel{padding:10px 18px;background:#fff;color:#4b5563;border:1px solid #cbd5e1;border-radius:6px;cursor:pointer;font-weight:600;font-size:13.5px}.crm-modal-cancel:hover:not(:disabled){background:#f8f9fa}.crm-modal-send{padding:10px 20px;background:linear-gradient(135deg,#0b7a6e,#0a9789);color:#fff;border:0;border-radius:6px;cursor:pointer;font-weight:700;font-size:13.5px}.crm-modal-send:hover:not(:disabled){filter:brightness(1.08)}.crm-modal-send:disabled,.crm-modal-cancel:disabled{opacity:.55;cursor:not-allowed}.crm-modal-hint{margin:14px 0 0;padding:10px 12px;background:#f0fdfa;border:1px solid #ccfbf1;border-radius:6px;font-size:12px;color:#0f766e;line-height:1.5}@media (max-width: 920px){.crm-user-overview{grid-template-columns:1fr}.crm-search-box{position:static;max-height:340px}.crm-trunc{max-width:none;white-space:normal}.crm-table{font-size:12px}.crm-table th,.crm-table td{padding:6px 8px}}